Please note:
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 15 working days to be returned to our Warehouse, unless sent via special delivery.
Faulty Item:
If the item you received is faulty, please contact sales@odasfashion.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us.
I received the wrong item:
If the item you received is not what you originally ordered, please contact sales@odasfashion.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Discount codes & vouchers:
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.